Quality & Service Guarantee
We are committed to quality- not only for our products, but our service. We are committed to satisfying your expectations.

Inquiries & Customer Service
For fast answers to inquiries about an order, delivery date, or availability of an item call 1-888-CONVAID (1-888-266-8243), Monday through Friday, 7 a.m. to 5 p.m. P.S.T. or e-mail us at custservice@convaid.com

Authorized Dealer Requirements

Order only ONE chair to open an account!!
To become an Authorized Convaid Dealer your company must have a resale number and a retail location or certified repair facility.

Payment Terms
All new accounts will be C.O.D. or prepay unless and open account has been established. To establish an open account with net 30 days from the date of invoice, complete a Credit Application. Credit applications will not be processed until an opening order is received. Allow 2-4 weeks for processing. A finance charge of 1 1/2% per month will apply to any unpaid balance. Accounts with no activity for 18 months will be downgraded to new account status and must resubmit a current Credit Application to return to open account status. Please click here to view a printable Credit Application.

Pricing and Delivery
Chairs will be shipped at no charge via UPS Ground unless otherwise specified. Non-chair items and special shipping request will incur a shipping charge. Orders are generally shipped within ten business days from receipt of order, pending credit approval.

Returns
All returns must be made within 30 days of customer's receipt of product, and must be in a condition that can be resold. Before products may be returned, a Return Authorization number must be obtained from Convaid. A minimum restocking fee of 15% will be charged on all returned items.