Policies

Become a Dealer - Order only ONE chair to open an account!
To become an Authorized Convaid Dealer your company must have a resale number and a retail location or certified repair facility. Convaid Dealer Application Forms

Payment Terms
All new accounts are prepay unless an open account has been established. To establish an open account with net 30 days from the date of invoice, complete a Credit Application. Credit applications will not be processed until an opening order is received. Allow 2-4 weeks for processing. A finance charge of 1 1/2% per month will apply to any unpaid balance. Accounts with no activity for 18 months will be downgraded to new account status and must resubmit a current Credit Application to return to open account status. Please click here to view a printable Credit Application.

Published Prices
All prices listed are in USD (United States Dollar). Prices are subject to change without notice.

In Stock for Fast Delivery
Wheelchairs are in stock; please allow 5 - 10 business days to customize your chair with the options and upholstery color you selected.

Delivery – Free Shipping within the Continental USA!
Wheelchairs will be shipped within the continental U.S.A. and Canada at no charge via UPS Ground, unless otherwise specified. Non-chair items and special shipping request will incur a shipping charge. Orders are generally shipped within 3 business days from receipt of order, pending credit approval.

Returns
All returns must be made within 30 days of customer's receipt of product, and must be in a condition that can be resold. Before products may be returned, a Return Authorization number must be obtained from Convaid. Restocking fees subject to current Convaid policy. Custom modified sales are final.

Demo Chairs
The purpose of the Demo Chair program is to provide Convaid dealers with sample chairs so they become familiar with the features and benefits of each model and can demonstrate them to prospective buyers.

30-Day Evaluation
A 30-day evaluation is a pre-arranged trial period of a specific chair model. This program provides a Convaid dealer with a chair to utilize for a specific client. During this time, the dealer and the client will use the chair to see if it fills all requirements.

Warranty
Convaid offers one of the best warranties in the industry. All Convaid wheelchairs are backed by a Limited Lifetime Warranty. The warranty in the U.S. and Canada covers any part of a Convaid product that is found to be defective within the warranty period. Convaid will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Convaid factory at Convaid's discretion. The warranty applies to the original retail purchaser of the Convaid product.

Warranty Period in the U.S. and Canada:
Frames and X-Braces - Lifetime of original retail buyer (except CruisAire, Lite Rider & Vivo)
Frames and X-Braces for CruisAire, Lite Rider & Vivo - 5 years
Other Components - One year
Fabric and Webbing - One year
Planar Seat and Back - 5 years hardware, 18 months for other components
Mountee Seating System - 5 years hardware, 18 months for other components
Occi-Flex Cushioned Headrest - 5 years hardware, 1 year for other components
Sensiform Seat Cushions - 2 years

This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. 

To exercise this limited warranty, the user should first obtain a Return Authorization Number from Convaid’s customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.

Service Guarantee
We are committed to quality - not only for our products, but our service as well. Our goal is to provide you with a consistently superior customer experience – from your first phone call… to selecting the stroller or wheelchair that is right for you

Quality
For over 35 years, Convaid has stood for innovation and quality. Our wheelchairs and strollers are designed and manufactured to meet the highest safety standards. We subject our wheelchairs to vigorous testing to ensure that they provide the high level of quality you expect. Built with pride, Convaid wheelchairs offer superior quality, durability, and a variety of options.

Inquiries & Customer Service
For fast answers to inquiries about an order, delivery date, or availability of an item call 1-888-CONVAID (1-888-266-8243), Monday through Friday, 7 a.m. to 5 p.m. P.S.T. or e-mail us at custservice@convaid.com