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Policies

Become a Dealer

To become an Authorized Convaid Dealer please contact us at custservice@convaid.com to learn about our specific requirements.

Payment Terms

All new accounts are prepay unless an open account has been established and approved by Convaid. There is a minimum order along with a credit application necessary in order to open an account.  To open an account, please contact us at custservice@convaid.com to learn about our specific requirements.

Returns

All returns must be made within 90 days of customer's receipt of product, and must be in a condition that can be resold. Before products may be returned, a Return Authorization number must be obtained from Convaid. Restocking fees apply and are subject to current Convaid policy. Custom modified sales are final.

Warranty 

Convaid offers one of the best warranties in the industry. All Convaid wheelchairs are backed by a Limited Lifetime Warranty. The warranty in the U.S. and Canada covers any part of a Convaid product that is found to be defective within the warranty period. Convaid will repair or replace these parts free of charge. Warranty service may be performed by an authorized service center or at the Convaid factory at Convaid's discretion. The warranty applies to the original retail purchaser of the Convaid product. 

Warranty Period in the U.S. and Canada:

Frames and X-Braces - Lifetime of original retail buyer (except CruisAire, Lite Rider & Vivo)
Frames and X-Braces for 
CruisAire, Lite Rider & Vivo - 5 years
Other Components - One year
Fabric and Webbing - One year
Planar Seat and Back - 5 years hardware, 18 months for other components
Occi-Flex Cushioned Headrest - 5 years hardware, 1 year for other components
Sensiform Seat Cushions - 2 years

This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries. 


To exercise this limited warranty, the user must first obtain a Return Authorization Number from Convaid’s customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.
 
For more information about the International Warranty Periods, please check with your local distributor.  Local regulations may vary by country.

Service Guarantee

We are committed to quality - not only for our products, but our service as well. Our goal is to provide you with a consistently superior customer experience – from your first phone call to selecting the stroller or wheelchair that is right for you.

Published Prices

All prices listed are in USD (United States Dollar). Prices are subject to change without notice.

Minimum Advertised Price Policy- MAP Agreement

Inquiries & Customer Service

For fast answers to inquiries about an order, delivery date, or availability of an item call 1-888-CONVAID (1-888-266-8243), Monday through Friday, 6:30 a.m. to 4 p.m. P.S.T. or e-mail us at custservice@convaid.com
Convaid Lightweight, Compact-Folding Wheelchairs for Pediatrics & Adults
© 2017 Convaid | 2830 California Street | Torrance, California 90503
Toll Free: 888-CONVAID (266-8243) | Phone: (310) 618-0111 | Fax: (310) 618-2166

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