Warranty

Convaid warrants to the original retail purchaser of the Convaid product, that if any part thereof proves functionally defective in material or workmanship within the specified warranty period, such defective part will be repaired or replaced (at Convaid’s discretion) free of charge. Warranty service may be performed by Convaid service center or (at Convaid’s discretion) the factory.

Warranty Period

Mobility base ……….Lifetime of original retail buyer

Other components ………………………………..One year

Fabric & webbing…………………………………..One year

This warranty does not cover normal wear and tear or damage caused by accident or misuse. To exercise this limited warranty, the user should first obtain a Return Authorization Number from Convaid’s customer service. The product must be delivered charges pre-paid (UPS recommended) to the factory or to an authorized service center, together with a copy of the original invoice, the Return Authorization Number and a written description of the problem.

THIS LIMITED WARRANTY EXCLUDES ANY CLAIM FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ANY IMPLIED WARRANTY APPLICABLE IS LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE USER. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF. This warranty gives the user specific legal rights and the user may have other rights that vary from state to state.

This warranty does not cover normal wear and tear or damage caused by accident or misuse. Warranty applicable in USA only, may vary in other countries.

For more information about the International Warranty Periods, please check with your local distributor. Local regulations may vary by country.

Inquiries & Customer Service

For fast answers to inquiries about an order, delivery date, or availability of an item call 844 US MOBILITY Monday through Friday, 6 a.m. to 4:30 p.m. PST or e-mail us:

US & Canada: convaidsales.us@etac.com
International: international.convaid.us@etac.com