Returns & exchanges
We always do our utmost to deliver products of the highest possible quality and will do our best to assist if there would be any concern.
To initiate a return, please contact our Customer service for a return authorization. A return authorization is required for any merchandise to be accepted for credit, exchange, or replacement.
- For Convaid products: firstname.lastname@example.org │ Return authorization form (pdf).
- For R82, Molift, Etac and Immedia products: email@example.com
- For Star Cushion products: firstname.lastname@example.org
To find out more about returns and exchanges please read our terms and conditions.