Convaid Terms and Conditions

Authorized Dealer Requirements

To become an Authorized Convaid Dealer, your company must have a resale number and a retail location or certified repair facility. Convaid requires a minimum opening order.

Payment Terms

New account holders will be set up with PREPAY terms. Orders placed are required to be paid in advance by credit card or company check. To establish an account with NET terms, the account must have a minimum of $5k in sales within 90 days of account opening, maintain yearly revenue defined by Convaid, and is required to go through our credit qualification process. A finance charge of 1-1/2% per month will apply on any unpaid balance. All invoices will be sent by email to Accounts Payable.

Shipping

Chairs will be shipped via UPS ground at a flat rate of $40 USD, unless otherwise specified. Non-chair items will be shipped via UPS ground at a flat rate of $10 USD, unless otherwise specified. Special shipping request for chairs and non-chair items will incur an additional shipping charge.

Returns

All returns must be made within 90 days of the customer’s receipt of the product and it must be unused. There will be a minimum restocking fee of 10% first 30 days and 15% from day 31 up to day 90 days 20% will be charged. No returns will be accepted after 90 days. RA policy does not waive the restocking fee even if they get a replacement order. Before the product can be returned, a Return Authorization (RA) number must be obtained from Convaid. All customers are responsible for shipping the product back to Convaid, Convaid does not issue call tags for returns.

Disclaimer

We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate in our database. Should a pricing error arise we will make every attempt to inform the customer. However, Convaid reserves the right to supply or not to supply a product. Products may vary slightly in design and/or color from the illustrations and are subject to change without notice. Prices are subject to change without notice.